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Appointment Setter

Remote (European time zone)Freelance

Fluent English with a British accent is required

This role is phone-first and client-facing, so please only apply if that describes you.

You love speaking with people, building rapport quickly and turning interest into action.

You're persistent without being pushy. When a lead comes in, you don't just send one email and hope they book. You call them, follow up on WhatsApp, send a text and keep the conversation moving until you know whether there's a genuine opportunity.

We're doubling down on marketing and lead generation and expect the number of inbound leads we generate to grow significantly. That's why we're looking for an Appointment Setter who can turn those leads into qualified appointments for our closers.

Your job is clear: speak with leads quickly, understand what they're looking for, qualify whether we can help, and get the right people booked onto a call.

You won't be responsible for closing deals. Your focus is making sure good opportunities don't get lost because someone wasn't contacted quickly enough or followed up with enough times.

About the role

You take ownership of new leads from the moment they come in until they either book an appointment or are clearly not a fit.

You'll:

  • Call new leads as quickly as possible.
  • Follow up actively through phone, WhatsApp, text and email.
  • Speak with business owners and decision-makers to understand why they reached out and what they're looking to solve.
  • Qualify leads based on our criteria.
  • Book qualified prospects directly into our closers' calendars.
  • Follow up consistently with leads who don't respond or aren't ready to book immediately.
  • Re-engage older leads and opportunities where appropriate.
  • Keep our CRM accurate and up to date.
  • Work closely with our marketing and sales team to continuously improve lead quality, qualification and booking rates.
  • This is not a role for someone who sends a couple of emails and waits for people to respond. We want someone who enjoys picking up the phone, follows up relentlessly and takes ownership of getting qualified leads onto calls.

Who are we?

  • Productivity Tools started in 2023, after four years of building systems as a freelancer.
  • Since then, we have helped more than 260 companies optimize and scale their operations.
  • For the past three years, our revenue has grown year over year and we aim to do the same again in 2027.
  • We're a team of 6 and growing!

Who you are

  • You're confident speaking to business owners and senior decision-makers.
  • You have excellent spoken and written English.
  • You speak fluent English with a British accent.
  • You're comfortable spending a large part of your day on the phone.
  • You understand that good follow-up means more than sending one or two messages.
  • You're comfortable calling, texting and using WhatsApp to reach prospects.
  • You can build rapport quickly and have natural conversations rather than sounding like you're reading from a script.
  • You're good at asking questions and understanding whether someone is genuinely a good fit.
  • You're organised and disciplined about following up.
  • You take ownership of your numbers and are motivated by targets.
  • You work independently and don't need constant direction.
  • Previous appointment-setting, SDR, BDR or sales experience is a strong advantage.
  • You are based in a European time zone.

What's in it for you?

You'll join us at an important stage of growth, where we're significantly increasing our investment in marketing and lead generation. That means you'll have a direct impact on how quickly the company grows.

You'll receive:

  • A guaranteed flat fee plus commission for every qualified appointment booked.
  • Clear targets and the opportunity to increase your earnings based on performance.
  • A steady and growing flow of leads to work with.
  • The opportunity to grow with a fast-growing company and take on more responsibility as our sales team expands.